Privacy Policy

Heal Lift ("we", "us", or "our") operates the Heal Lift mobile application and website. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

We may collect the following categories of information:

• Account Information: Name, email address, and password when you create an account.
• Usage Data: Information about how you interact with the app, including tracks played, session duration, and features used.
• Device Information: Device type, operating system version, and unique device identifiers.
• Payment Information: Billing details processed securely through third-party payment providers. We do not store full card numbers.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Personalise your in-app experience and recommendations
• Send transactional emails and app notifications
• Respond to support enquiries
• Monitor for abuse and ensure platform security
• Comply with applicable legal obligations

3. Sharing of Information

We do not sell your personal data. We may share your information with:

• Service Providers: Trusted third-party vendors who assist in operating our services (e.g., cloud hosting, analytics, email delivery).
• Legal Requirements: When required by law or to protect the rights and safety of Heal Lift or its users.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with services. You may request deletion of your account and associated data at any time by contacting us at hello@heallift.com.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

6. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest to protect your data. However, no method of transmission over the internet is 100% secure.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at hello@heallift.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of Heal Lift after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: hello@heallift.com
• Phone: +94 760 588 558
• Address: No. 124, 1/1, Galle Road, Ratmalana, Sri Lanka